What do they do?

Suffolk County Council has a wide range of responsibilities in respect of Children and Young People (CYP). They work with third parties, including, but not limited to, education providers, the NHS and the voluntary sector.

They also hold information on children and their families to whom they provide a service in order to help them support you and your family.

What is an Early Help Assessment?

Early Help Assessment (EHA) – this is a way of working with families who need help. 

An Early Help Assessment (EHA) will put the needs of the family at the heart of any decisions made. It is a shared assessment tool and aims to identify needs as soon as possible and bring together services to offer co-ordinated support.   

The EHA is a voluntary process and used by people working for organisations including school, children centres and health services who know the child and family well. 

The focus of the EHA is the child/children and their views are an essential part of the process.  The EHA process does not guarantee that a service will be provided, but it does provide evidence of a need for further information and support.

Would an EHA help my family?

If you or those who work with your family feel your child needs extra help because they have some unmet needs, you can choose to begin an EHA.

An EHA may be useful if your child is experiencing a range of difficulties; these might be around their emotional wellbeing or around their behaviour in the home or the local community. Most often it is when there is a combination of difficulties.

Usually, if the only difficulty you and your child are experiencing is around your child’s behaviour at school, an EHA may not be appropriate.

Who can help me with it?

Mrs Emma Smith, our Parent and Family Liaison Officer, in school is able to complete the EHA referral process with you. This will involve talking with her about yours and schools worries, concerns and hopes for the future.

Mrs Emma Smith will support you throughout the referral process and continue to support you and your family alongside the allocated FSP.

What's next?

Once an EHA has been submitted, the team will assess the information and a decision will made on whether the referral is accepted.

If successful you will be allocated a Family Support Practitioner from the Early Help team to support you and your family.

Early Help – this service provides support that has been identified through the Early Help Assessment (EHA) process that is not available from other services. 

Early Help can also prevent further problems arising.  

The Family Support Team have Family Support Practitioners who offer help and advice to families in need with difficulties such as parenting, safety planning, mediation and direct work with children/young people. 

They arrange Family Network Meetings to bring together family, friends, community and professional support to help the family as a whole. 

Help and Advice

Mrs Emma Smith is available to support, advise and signpost families.

Here are some sites that are really useful for parents and carers.

• The Parent Hub
  A single place for Suffolk parents or carers to find parenting advice and support to help their child's development.

• Children and Young People Services Portal
  Access to self referral